Privacy Policy

Last updated: 1 October 2026

Who we are

Glasswing Stays Limited is responsible for personal information collected through www.glasswingstays.co.uk and our Glasswing Property Updates newsletter.

Company number: 14949531
Address: 23 Paddock Way, Dronfield, S18 2FE
Email: nikki@glasswingstays.co.uk

This policy covers website enquiries, brochure and guide requests, and newsletter subscriptions. Guest bookings and property management activities may require separate privacy information.

Information we collect

We collect information you provide when you contact us, complete a website form, request a brochure or guide, or subscribe to our newsletter. This may include:

Your name, email address and telephone number.
Property details and information included in your enquiry.
Correspondence and records of your requests.
Newsletter preferences and subscription consent records.

Our website providers may also process technical information, including IP addresses, browser information and security logs.

How we use your information

We use your information to:

Respond to enquiries and discuss our property management services.
Provide brochures, guides and other materials you request.
Manage newsletter subscriptions and send updates you have agreed to receive.
Maintain business records, protect our systems and handle complaints or legal obligations.

We rely on our legitimate interests in responding to enquiries and operating our business. Where you ask us to take steps towards a management agreement, we may also process information for those pre-contractual steps.

We rely on consent for newsletter subscriptions and on legal obligations where applicable.

Providing information is voluntary, but without relevant contact details we may be unable to respond or provide requested materials.

Our newsletter

We use MailerLite to manage subscriptions and send Glasswing Property Updates.

Making an enquiry or requesting a brochure does not automatically subscribe you to our newsletter.

You can withdraw your consent at any time using the unsubscribe link in our emails or by contacting nikki@glasswingstays.co.uk. This does not affect processing carried out lawfully before you withdrew consent.

Who receives your information

Your information may be accessed by authorised team members and providers supporting our website, enquiries and email communications. These include Wix, MailerLite and our business email provider.

Relevant information may also be shared with professional advisers or authorities where necessary to meet legal obligations or deal with legal claims.

International processing

Our service providers and team members may process information outside the UK. The arrangements applicable to your information depend on the provider and processing involved.

Contact nikki@glasswingstays.co.uk for information about overseas processing and the safeguards applicable to your data.

How long we keep information

We retain enquiry and brochure-request information while dealing with your request and any resulting discussions. Further retention depends on whether you become a client, whether there is an unresolved complaint or claim, and any applicable legal requirements.

Newsletter information is retained while you remain subscribed. Following an unsubscribe request, we may keep a limited record to prevent further marketing and retain consent records where necessary to demonstrate how the subscription was obtained.

Cookies and website technologies

Our website is hosted by Wix and uses cookies and similar technologies to support website functionality and security. Embedded content and additional website features may also involve third-party technologies.

You can manage cookies through